Privacy Policy

At SAFAR, we highly value the trust you place in us. The security of your privacy and personal information is among our highest priorities.

• Protecting user information through advanced security systems
• Maintaining confidentiality of personal and ride-related data
• Preventing unauthorized access or misuse of information
• Using collected information only for legitimate operational, legal, and business purposes

SAFAR will never sell or rent your personal information to third parties for marketing purposes without your consent. We may share necessary information with authorized service providers, legal authorities, payment processors, or business partners only when required for providing services, maintaining security, or complying with legal obligations.

To provide a safe, reliable, and personalized transportation experience, SAFAR may collect the following categories of information.

A. Personal Information

• Full Name
• Mobile Number
• Email Address
• Profile Picture
• Gender & Date of Birth
• National Identification Information (where legally required)
• Emergency Contact Details

For Drivers / Ride-Captains, additional information includes:

• National ID (NID) & Driving License Information
• Vehicle Registration Details & Insurance Documents
• Police Verification Information
• Professional Driving Records
• Bank or Mobile Financial Service (MFS) Details

B. Ride & Booking Information

• Pickup and Drop-off Location
• Saved Home / Office Addresses
• Ride History, Trip Duration & Distance Traveled
• Fare Information & Booking Preferences
• Ride-matching and route optimization data for operational efficiency

C. Location Information (GPS & Live Tracking)

SAFAR uses real-time location services to ensure safety, route optimization, and ride monitoring. Location tracking may continue during active rides to ensure passenger safety, driver verification, real-time ride monitoring, fraud prevention, and emergency support.

• Real-time GPS location & live ride tracking data
• Estimated Time of Arrival (ETA)
• Route history during active rides
• Device location information

D. Device & Technical Information

• Device Type, Device ID & IP Address
• Browser Type & App Version
• Mobile Operating System
• Crash Logs & App Usage Analytics

• To create and manage user accounts (Passengers, Ride-Captains, Fleet Partners, B2B Clients)
• To process bookings, calculate fares, and complete one-way trips
• To verify driver identity, licenses, vehicle documents, and police clearance
• To provide real-time GPS tracking, ETA updates, and ride monitoring
• To enable the Captain System (safety check calls during active rides)
• To process payments via cards, mobile financial services, or other supported methods
• To provide customer support through the App, Website, Call Center, and WhatsApp
• To detect, prevent, and investigate fraud, abuse, or safety incidents
• To send service-related notifications (booking confirmations, ride updates, receipts)
• To improve app performance, fix bugs, and develop new features
• To comply with legal, regulatory, and law-enforcement requirements
• To send promotional offers, where the user has provided consent

SAFAR does not sell or rent personal information for marketing purposes. We may share information only in the following circumstances:

• With Ride-Captains and Passengers as necessary to facilitate a booked trip (e.g., name, phone number, pickup/drop-off location)
• With payment processors and mobile financial service providers to complete transactions
• With verification partners for NID, driving license, and police verification checks
• With law enforcement, courts, or government authorities when required by applicable law or court order
• With trusted third-party service providers (e.g., cloud hosting, SMS/communication gateways, analytics tools) bound by confidentiality obligations
• With business partners or successors in the event of a merger, acquisition, or sale of assets, subject to continued protection under this Policy

SAFAR retains personal information for as long as necessary to:

• Provide ongoing services and maintain user accounts
• Comply with legal, tax, accounting, and regulatory record-keeping requirements
• Resolve disputes, investigate complaints, and enforce agreements
• Maintain ride history for safety, fraud-prevention, and audit purposes

Where information is no longer required, SAFAR will securely delete, anonymize, or archive such data in accordance with applicable law.

SAFAR implements administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

• Encrypted data storage and transmission
• Role-based access controls for the SAFAR Admin Dashboard
• Regular security reviews and monitoring of platform systems
• Restricted access to driver verification documents and financial details

While SAFAR takes reasonable steps to protect your information, no method of electronic storage or transmission is completely secure, and SAFAR cannot guarantee absolute security.

Subject to applicable law, you may have the right to:

• Access and review the personal information SAFAR holds about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated personal data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Control location-sharing permissions through your device settings — note that disabling location services may limit certain SAFAR features

Requests relating to the above may be submitted through the contact details provided in Section 10 of this Policy.

SAFAR services are intended for users who are at least 18 years of age or the age of legal majority in their jurisdiction. SAFAR does not knowingly collect personal information from individuals under this age. If SAFAR becomes aware that it has inadvertently collected information from a minor, it will take reasonable steps to delete such information promptly.

SAFAR may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through the App, Website, or other appropriate channels. Continued use of SAFAR services after such updates constitutes acceptance of the revised Policy.