1. Eligibility
- You must be at least 18 years old to use the Platform.
- You must have the legal capacity to enter into binding contracts under applicable law.
- Drivers must hold a valid driving license, registration certificate, and permits as required by law.
2. User Accounts
- Users and drivers must register using a valid mobile number, email, and identity.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to provide accurate, current, and complete information.
- We reserve the right to suspend or terminate accounts for false or misleading information.
3. Services
- The Platform connects riders with independent drivers for transportation services.
- We act as a technology platform only; we do not provide transportation services ourselves.
- Drivers operate as independent contractors, not employees or agents of the company.
4. Booking & Rides
- Users can request rides via the app. Drivers may accept or reject ride requests at their discretion.
- Estimated fares shown are indicative; final fares may vary based on distance, time, tolls, surcharges, and applicable taxes.
- Cancellations may be subject to a cancellation fee, as per our policy.
5. Payments
- Payments may be made via cash, card, UPI, wallets, or other digital methods available on the Platform.
- For digital payments, charges are processed through secure third-party payment gateways.
- We may deduct a service fee/commission from driver earnings.
- Users are responsible for any applicable taxes, tolls, and surcharges.
6. User Obligations
Riders must:
- Treat drivers respectfully.
- Wear seatbelts and follow traffic laws.
- Not engage in abusive, unlawful, or harmful conduct.
- Not damage the vehicle or delay trips unnecessarily.
Drivers must:
- Maintain valid permits, insurance, and fitness of vehicles.
- Drive safely and follow traffic rules.
- Not engage in intoxicated or reckless driving.
- Keep vehicles clean and roadworthy.
7. Safety & Prohibited Conduct
- Users must not misuse the Platform for fraud, harassment, or illegal activity.
- Weapons, illegal substances, or hazardous materials are strictly prohibited.
- We may use GPS and location data to track rides for safety and service optimization.
8. Ratings & Feedback
- Riders and drivers may rate each other after rides.
- We reserve the right to suspend or ban accounts with consistently poor ratings, misconduct, or policy violations.
9. Limitation of Liability
- We are a technology platform and are not responsible for accidents, delays, loss, damages, or personal injuries arising during rides.
- All disputes, damages, or claims must be resolved directly between riders and drivers.
- Our liability is limited to the extent permitted by law and shall not exceed the amount paid for the ride in question.
10. Intellectual Property
- The Platform, software, and content belong to SAFAR.
- Users may not copy, modify, reverse engineer, or distribute our technology without prior written consent.
11. Suspension & Termination
- We may suspend or terminate accounts for violations of these Terms, fraudulent activity, or misuse of the Platform.
- Users may delete their accounts at any time via the app.
12. Privacy Policy
- Your personal data is collected, stored, and processed in accordance with our Privacy Policy.
- Location data may be shared with drivers, riders, or authorities as required by law.
13. Dispute Resolution
- Any disputes shall first be attempted to be resolved amicably through customer support.
- If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Prayajraj, Uttar Pradesh.
- Governing law: Indian Law.
14. Amendments
- We may update these Terms at any time.
- Continued use of the Platform after updates constitutes acceptance of the revised Terms.
15. Contact
For questions or concerns regarding these Terms, contact us at:
By using SAFAR services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
